For us, it is important to guarantee the best possible shopping experience, which is why we have decided to make our return policy quick and simple. If you are not 100% satisfied with your purchase, you can return one or more items within 14 calendar days from the date the order was delivered to you. In Italy, the return shipping carried out with our indicated courier is FREE. In Europe, the return shipping carried out with our indicated courier has a cost of €15. If the return is sent back using a different courier, all costs will be borne by the customer. Please note that on the same order, free return is valid up to one exchange per item; any subsequent exchanges will have a cost of €15 per operation. Before returning one or more products, we invite you to carefully read all the Return Conditions.

Return Conditions

Items can be returned within 14 calendar days from the delivery date of the order, and return shipping is free in Italy. Products must preferably be returned in their original packaging or in any case in a suitable package to preserve the product, and in the same condition in which they were originally shipped: unworn, unwashed, or unaltered in any way. In the event of returned items showing signs of wear, washing, or missing original seals, you will be held responsible for the decrease in the value of the goods. In such a case, you will be held liable for any diminution in the value of the item. To cover the necessary costs of specialized cleaning and tailoring repairs, an estimated amount of €39 for outerwear and €19 for trousers will be deducted from the refund, without prejudice to the right to withhold higher amounts in the event of more serious damage. All items must also be returned with their original tags and any original accessories provided (hangers, garment covers, etc.), including the authenticity label and the security seal, which must not be cut or broken. Products belonging to the same order must be returned together in a single package. Returns must always be shipped from the same country where the order was received to avoid extra transport costs at your expense. In the event that severely damaged items are returned, the Customer is liable for the full value of the item; in such cases, we reserve the right to withhold the entire refund amount. All our products are covered by the statutory warranty of conformity, in accordance with the Consumer Code.

Return Shipping

If the Customer wishes to return one or more items, it is necessary to carry out the procedure within 14 calendar days from the delivery date of the order. Our Customer Service will then send an email with instructions for making the return shipment. Progetto-due.com reserves the right to inspect returned items and, if the return does not meet the conditions imposed, to send it back with costs and charges borne by the Customer.

1) Carefully pack the items, preferably in their original packaging, and ensure that the products do not deteriorate during transport. Print and apply the provided DDT label onto the package.

2) We will organize the collection of the return at your home, agreeing on a date and time slot for pickup. The return must be delivered to the courier without undue delay and in any case within 14 days from the day you communicated your desire to withdraw.

3) We will check and accept your return within 14 calendar days from receipt of the package and send you a confirmation email regarding the issuance of the refund. If you prefer to receive a bank transfer, please communicate to our customer service your bank details necessary to process the refund. The communication must contain the following data: First and Last Name of the account holder, Bank name, IBAN, SWIFT Code / BIC, and Order number.

Exchange

We accept exchanges for both size or color of the same model, if available. Return shipping for the item being exchanged is free up to one exchange per item.

Defective Merchandise

Products received already damaged or showing conformity defects are considered defective. In case of defective products, we ask you to follow the same return procedure by filling out the form. Progetto-due.com reserves the right to refuse unauthorized defective returns. In case of acceptance of the defective return, Progetto-due.com will refund the purchase price of the garment and any shipping costs. If you received the wrong product, or if it appears damaged, please contact us before returning it via WhatsApp at +393207535166, or send us an email at customercare@progetto-due.com, indicating your order number. All our products are covered by the 24-month statutory warranty of conformity, in accordance with the Consumer Code (Legislative Decree 206/2005).

Refund

In the event that the Customer requests a refund for the returned item(s), progetto-due.com will make every effort to issue the refund quickly and in any case within 14 calendar days from the moment we were informed of your decision to withdraw from the contract (we reserve the right to withhold the refund until we have received the goods back). The credit will be made using the same payment method used by the Customer, and to the same account. The actual visibility date of the credit may vary due to factors beyond the control of progetto-due.com. Refunds are also issued in the same currency as the original purchase. In the event of a total return of the order, we will refund the full amount paid, including the original standard shipping costs. In the case of a partial return, only the costs of the returned items will be refunded.

For tracking and security reasons, we recommend shipping returns using the procedure and courier indicated by us. However, if you prefer to use another method, please send your return to:

PROGETTO DUE srl
Via Mottola km 2,200 zona industriale
74015 Martina Franca (TA)
Italy

If you choose to send the return using a different courier or shipping method, the costs will be entirely at your expense and you must prepay any shipping fees. In these cases, Progetto Due does not assume responsibility for any refunds or compensation in the event of loss, theft, mishandling, or damage to the returned goods.

For any information, Progetto Due customer service is at your disposal via WhatsApp chat at +393207535166 (Monday to Friday from 8:00 AM to 2:00 PM) and via email at customercare@progetto-due.com