ITALY - Shipments to Italy are made via Fedex/TNT courier. Ordinary shipping costs amount to fifteen (15) euros, however the Customer can take advantage of free shipping when expressly declared . As required by the laws regulating trade, all shipments are accompanied by an official invoice which declares the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.
EUROPE - Shipments in Europe are made via Fedex/TNT courier. The shipping cost is automatically calculated during the purchase procedure after selecting the country of destination of the order. As required by the laws regulating trade, all Progetto Due shipments are accompanied by an official invoice declaring the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.
We ship all orders received by 11.00 am from Monday to Friday on the first following working day. If the order is placed on a public holiday or the day before a holiday, the package will be shipped on the first working day.
Starting from shipment, delivery times require:
- 1-3 working days in Italy (+1 day for Sicily and Sardinia)
- 2-6 working days in the European Union
- 6-10 working days in non-EU countries.
In case of payments by bank transfer, the shipment is made on the working day on which the amount is accounted for in our bank account if the accounting is before 12.00 am (otherwise, the following working day).
During the period of sales and promotions, orders are processed in chronological order of receipt, so shipments may be delayed by up to 5 working days compared to what is stated above.
Orders are shipped on the first working day following the one on which the order was placed, subject to confirmation of the availability of the goods and verification of the bank details. Your credit card will be charged on the day of shipment. We would like to remind our customers that the order must receive a final verification from the bank: this means that our banking institution will attempt to contact your bank so that your details are confirmed and the shipment can then proceed. This verification could cause a delay of 1-2 working days in the shipment of the first order. To avoid delays in your order, you must ensure that your billing address is the same as your card account and that the cardholder's name is written as it appears on the card.
Customers can receive information on the status of their order directly on their personal profile. Orders are delivered from 9.00 to 18.00 from Monday to Friday.
When the order is shipped, Progetto Due sends its customers an e-mail containing the shipping number provided by the courier in charge. Customers can follow the status of their order directly on their personal profile or on the courier's website using the appropriate tracking code. The displayed web page will show the exact and updated movements of your shipment.
Progetto Due shipments are insured against theft, loss and accidental damage. Once the shipment reaches its destination, the insurance becomes invalid. By signing on delivery, responsibility for the goods passes to the buyer. The person who signs, in fact, confirms the receipt of delivery of the package and is responsible for the package itself.
Upon delivery of the goods, customers are asked to carefully inspect the package before signing as proof of receipt of the shipment. Progetto Due packages are carefully packaged in boxes or with resistant plastic bag packaging. If for any reason the package appears to have been tampered with or if the adhesive tape is not intact, customers are asked to sign the receipt with reservation, or refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the local Fedex/TNT office and contact Progetto Due at the email address firstname.lastname@example.org . If for any reason the shipment cannot be successfully delivered to the address provided by the customer in the commercial contract, the package risks being returned to the sender at the customer's expense. These amounts will be deducted from any refund due to the customer by Progetto Due.
Shipments destined outside the EU are subject to import taxes based on the internal regulations of each State also for the return of the goods to the sender. The payment of these taxes is necessary to exempt the order from customs duties and are the exclusive responsibility and responsibility of the end customer. These amounts will be deducted from any refund due to the customer by Progetto Due.
In case of non-delivery of the shipment, Fedex/TNT leaves a notice to the recipient to redefine the delivery. If the second delivery attempt also fails, the goods go into storage: they are kept at the Fedex/TNT branch closest to the delivery location. At this point an email is sent to the person who commissioned the shipment, asking for instructions on what to do. There are 4 possibilities:
- Redelivery to the same address (with verification of recipient presence): this option has an additional cost equal to the original shipment;
- The recipient collects the shipment at the Fedex/TNT branch within 5 working days of receiving the email: this option is free;
- Delivery to a new address: this option has an additional cost equal to the original shipping;
- Return of the shipment to the sender: this option has an additional cost equal to the original shipment.
Progetto Due reserves the right to request the return of the goods after three (3) working days, in the absence of instructions from the end customer. There is a maximum storage period of 30 days at the nearest Fedex/TNT branch, storage and management costs are borne by the customer.
As required by international trade regulations, all Progetto Due shipments are shipped from Martina Franca with an official invoice declaring the exact value in Euros of the items shipped. It is illegal to declare amounts lower than current amounts or require items to be declared as gifts. For items on sale, the relevant invoice and receipt show the discounted amounts. For customers residing outside the European Union, the total of the final invoice/receipt is calculated by subtracting the Value Added Tax and adding, if applicable, shipping costs. The Customer is asked to pay attention to what is reported in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, are considered fully known and accepted at the time of transmission of the order form.